Director of Client Services

Washington, DC / January 8, 2018

As Director of Client Services, you will be a key senior mover and shaker with the talent, personality, passion, and leadership to help us work smarter, grow faster and have more fun. You’ll ensure that our beloved clients receive superior service while motivating our team to achieve enviable, sustainable results. As a demonstrated leader, you understand how to drive strategy, excel in client management, and have a proven success rate of increasing growth and profitability across multiple accounts in various sectors.

A top candidate for the Director of Client Services role is a self-starter, highly organized multi-tasker, adept project manager, and seasoned presenter. Additionally, you’ll be a trusted advisor and highly collaborative thought-leader who can liaise cross-functionally with a variety of working styles to exceed goals, for both our clients and our colleagues alike.

WHAT YOU’LL DO:

  • Lead, strengthen and grow current client relationships
  • Develop compelling strategic plans/proposals/budgets & make them happen
  • Help create the conditions for outstanding creative
  • Champion superb quality work-product and ensure outstanding client service
  • Partner with Creative Directors to champion creative work with stopping power
  • Lead, train & nurture team members; identify and implement growth opportunities
  • Streamline/fine tune internal process to optimize productivity, efficiency, esprit de corps
  • Advocate for leading-edge technology/digital innovation
  • Play a vital role in new business development
  • Help develop and reinforce a winning, fun company culture

WHAT YOU’LL BRING:

  • 7-9 + years, mostly agency-side, of marketing/advertising including strategic and relationship management experience
  • Understanding and love of differentiating creative and innovative solutions
  • Experience in digital advertising, email marketing, content creation, influencer engagement, blogger relations, and more
  • Balanced results-driven, brand-passionate, consumer-centric philosophy
  • Willingness to become personally immersed in select assignments; train others by unpretentious example
  • Persuasive written and personal presentation skills
  • Natural tendency to be nimble, adaptable, collaborative, affable, and cool under fire
  • Confident and quick writing and editorial acumen, adept at both producing and directing the crafting of top-quality content
  • Detail oriented with a steadfast commitment to organization and follow-through
  • Sharp understanding and experience seeing B2B and B2C PR and marketing campaigns through from start to finish
  • Deep experience with reporting, metrics, and analytics with a finely-tuned sense for demonstrating value and providing actionable insights
  • A grown-up who can manage up or down, and reach for the unattainable… and best of all, prepare and present the unexpected and the delightful

We welcome all applicants inside and outside of the Washington, DC metropolitan area, but relocation fees will not be provided.

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